Privacy Policy

Last Updated: 1 August 2025

Welcome to Workwears UK, operated by EXPRESS MATRIX LTD (Company Number: 16606244). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website (https://workwearsuk.co.uk), place an order, or interact with our services.

By using our site or services, you agree to the practices described in this policy.

1. What Personal Information We Collect

We collect the following types of information:

a. Information You Provide:

  • Contact Details: Name, email address, phone number, billing and shipping addresses

  • Order Information: Purchase history, payment confirmation, delivery instructions

  • Account Details: Login credentials, profile information (if applicable)

  • Customer Support: Any information you provide when contacting us

b. Information We Collect Automatically:

  • Device & Usage Data: IP address, browser type, device type, operating system, time zone, and browsing behavior on our site

  • Cookies & Tracking Technologies: See “Cookies” section below

c. Information from Third Parties:

  • Payment Processors: Securely process your card or bank details

  • Marketing & Advertising Partners: Platforms like Google Ads, Meta, and Microsoft Ads for audience targeting and performance tracking

  • Web Hosting & Analytics Tools: Services like Shopify, email delivery tools, and analytics providers

2. How We Use Your Personal Data

We use your personal information for the following purposes:

  • Order Fulfilment: To process payments, ship orders, and provide customer service

  • Account Management: To allow login, order history tracking, and saved preferences

  • Marketing & Promotions: To send you newsletters, offers, and product updates (only if you opt in)

  • Advertising: Encrypted or hashed data may be shared with advertising platforms to optimize ads

  • Fraud Prevention & Security: To detect and prevent fraudulent activity

  • Legal Compliance: Where required to comply with applicable laws and tax regulations

  • Service Improvements: To analyze site usage and improve functionality

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

  • Consent – When you opt in to receive marketing communications

  • Contractual Necessity – To fulfil and manage your orders

  • Legitimate Interest – For improving services, advertising, fraud prevention

  • Legal Obligation – For tax, accounting, and regulatory compliance

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core site functionality (e.g. cart, checkout)

  • Track browsing behavior for analytics

  • Personalize content and promotions

You can control cookie settings in your browser or decline optional cookies via the cookie banner on our site. Blocking some cookies may affect the site’s performance.

5. How We Share Your Information

We do not sell or rent your personal data. However, we may share it with:

  • Service Providers: Payment gateways, shipping companies, analytics and marketing tools

  • Advertising Platforms: Meta, Google, Microsoft Ads (hashed/encrypted data only)

  • Legal Authorities: When required by law, or in response to legal requests

  • Business Transfers: If we merge, sell, or restructure, your data may be transferred

6. Data Retention

We retain your personal data only as long as necessary:

  • Order and transaction data: Typically held for 6 years for tax and compliance

  • Marketing data: Until you unsubscribe or withdraw consent

  • Account data: While your account is active or until you request deletion

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Access – Request a copy of the data we hold about you

  • Rectification – Correct inaccurate or incomplete information

  • Erasure – Request deletion under certain conditions

  • Restriction – Ask us to limit how we use your data

  • Objection – Object to certain processing activities

  • Data Portability – Request a copy of your data in a portable format

To exercise any of these rights, email us at sales@workwearsuk.co.uk. We’ll respond within 30 days.

8. International Transfers

Some of your data may be transferred outside the UK (e.g. to Shopify servers or advertising partners). Where we do this, we ensure appropriate safeguards are in place, such as data protection agreements or standard contractual clauses.

9. Children’s Data

Our website and services are not intended for children under the age of 16. We do not knowingly collect or store personal data from minors. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. How to Opt Out of Marketing

You can unsubscribe from marketing emails at any time by:

We will process your request promptly and respect your preferences.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page with the effective date.

Contact Information

Company Name: EXPRESS MATRIX LTD
Address: 61 Bridge Street, Kington,
HR5 3DJ,
United Kingdom

Company Number : 16606244

Phone: 07832 623128
Email: sales@workwearsuk.co.uk
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)