3M Aura 9330+ Fold-Flat FFP3 Dust Mask (Pack of 20)

Workwears UK is operated by EXPRESS MATRIX LTD (Company Number: 16606244).
We are committed to providing fast, secure, and reliable delivery for all orders placed on https://workwearsuk.co.uk.

1. Order Cut-Off & Dispatch Times

• Order Cut-Off Time: 2:00 PM (Monday to Friday, GMT)

• Dispatch Time: Orders are processed and dispatched within 24 hours of cleared payment, excluding weekends and UK bank holidays.

• Orders placed after 2:00 PM or on a non-working day will be processed on the next working day.

2. Delivery Timeframe

• Express Shipping: Estimated delivery within 1 to 3 working days from the dispatch date.

• Delivery times may vary slightly depending on your location and courier performance.

3. Shipping Method

• All orders are shipped via trusted private courier partners using a tracked Express delivery service.

• You will receive a tracking number by email once your order has been dispatched.

4. Shipping Fee

• A flat-rate Express Shipping fee is applied at checkout.

• Free shipping promotions may apply during special sales events or campaigns, clearly marked on the product or checkout pages.

5. Delayed Orders

While we aim to meet all delivery expectations, unforeseen delays (e.g. courier backlogs, severe weather) can occasionally occur.
If your order has not arrived within 3 working days of dispatch, please contact us and we will investigate promptly:

• Email: sales@workwearsuk.co.uk

• Phone: 07832 623128

6. Order Cancellations

• Orders may only be cancelled before they are processed for dispatch.

• Once processed or dispatched, cancellation is no longer possible.

• However, you may return your order after delivery in accordance with our Returns & Refunds Policy (if eligible).

7. Special Delivery Requests

For bulk orders, custom delivery instructions, or business/trade enquiries, please contact us before placing your order.

Contact Information

Company Name: EXPRESS MATRIX LTD
Address: 61 Bridge Street, Kington,
HR5 3DJ,
United Kingdom

Company Number : 16606244

Phone: 07832 623128
Email: sales@workwearsuk.co.uk
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

At Workwears UK, we’re committed to providing high-quality workwear and PPE. If you are not entirely satisfied with your purchase, we offer a clear and fair return and refund process in line with UK consumer protection laws.

Your Right to Cancel (Online Orders)

Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your online order within 14 days of receiving your goods, without giving any reason.

To exercise this right, you must contact us within the 14-day period. Once approved, items must be returned within 30 days of the original delivery date.

Return Eligibility

We accept returns for items purchased through our website under the following conditions:

• Items must be unused, in original condition, and include all original packaging and labels

• Items must show no signs of wear, use, or alteration

• A proof of purchase (e.g., order number or invoice) must be provided

Return Timeframes

• Faulty or damaged items: Notify us within 24 hours of delivery

• All other returns: Contact us within 14 days of delivery

• Items must be returned within 30 days of receiving your order

Non-Returnable Items

We do not accept returns for the following items unless they are faulty or damaged:

• Customised or personalised products

• Special-order items

• Items that have been cut, drilled, altered, or used in any way

Return Shipping

• Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged, or incorrect

• Original shipping fees are non-refundable, except where we are at fault

Refunds

Once we receive and inspect your returned item:

• We will notify you of the refund status via email

• If approved, a refund will be issued to your original payment method

• Refunds are typically processed within 5–7 working days (depending on your payment provider)

Damaged or Faulty Items

If your order arrives damaged or defective:

1. Notify us within 24 hours of delivery

2. Include your order number and photos of the issue

3. Once verified, we will arrange a replacement or provide return instructions

4. We will cover the return shipping cost for any confirmed faulty or damaged items

Cancellations

• Orders can be cancelled before dispatch by contacting us immediately

• If your order has already shipped, you will need to follow the return process

Contact Us

If you have any questions or need help with a return, please get in touch:

Company Name: EXPRESS MATRIX LTD
Address: 61 Bridge Street, Kington,
HR5 3DJ,
United Kingdom

Company Number : 16606244

Phone: 07832 623128
Email: sales@workwearsuk.co.uk
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)